Last updated: Jan 05, 2026388

This Shipping & Refund Policy applies to all orders placed on the website of GEELI OIL IMPEX PRIVATE LIMITED.

Shipping Policy

Order Processing

• Orders are processed after successful payment confirmation.
• Processing time is typically 1–3 business days, excluding weekends and public holidays.
• Order processing may take longer during peak seasons, supply disruptions, or unforeseen circumstances.

Delivery Timelines

• Estimated delivery timelines vary based on location, product availability, and logistics constraints.
• Typical delivery timelines range between 3–7 business days from dispatch.
• Delivery timelines are indicative and not guaranteed, especially for agricultural products dependent on transport and weather conditions.

Shipping Coverage

• We currently ship to selected locations within India.
• Delivery availability may vary based on pin code serviceability.

Shipping Charges

• Shipping charges, if applicable, will be displayed at checkout or communicated before order confirmation.
• Charges may vary based on order size, weight, and delivery location.

Delivery & Inspection

• Customers are advised to inspect packages at the time of delivery.
• Any visible damage or tampering should be reported immediately to the delivery personnel and noted in delivery records where possible.

Refund & Cancellation Policy

Nature of Agricultural Products

Agricultural and food products are perishable or consumable in nature. Due to hygiene, safety, and quality control reasons, we follow a restricted refund and return policy.

Order Cancellation

• Orders may be cancelled only before dispatch.
• Once an order has been dispatched, it cannot be cancelled.

Refund Eligibility

Refunds may be considered only under the following circumstances:

• Incorrect product delivered
• Product damaged during transit
• Product expired or unfit for consumption at the time of delivery

To be eligible for a refund:

• The issue must be reported within 24 hours of delivery.
• Clear photos or videos of the product and packaging must be provided.

Non-Refundable Situations

Refunds will not be provided for:

• Change of mind or taste preference
• Minor variations in color, texture, or packaging inherent to agricultural products
• Delays caused by logistics partners or force majeure events
• Improper storage or handling after delivery

Refund Processing

• Approved refunds will be processed to the original payment method used at checkout.
• Refund processing timelines are typically 7–10 business days, depending on the payment method and banking partner.

Contact & Support

For shipping or refund-related queries, please contact:

GEELI OIL IMPEX PRIVATE LIMITED
Email: support@geeliagritrade.om
Phone: +91- 7208678761
Business Hours: Mon–Sat, 10:00 AM – 6:00 PM